After placing an order, you should receive an order confirmation email detailing your purchase. If you don't receive this email, please check your spam or junk folder. If it's not there, please contact our customer service team at info@shopppb.com or (704) 888-2789.

If you need to change the shipping address, please contact us immediately. We will do our best to accommodate your request if the order hasn't been processed or shipped. Once the order is in transit, we cannot modify the shipping address.

No, we currently only ship within the United States.

Order processing times are typically 12-24 hours. Once your order has been processed, delivery usually takes 3-5 business day, depending on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has shipped to monitor its progress.